FAQ

How the conversation from USD to BDT works?

The rate of USD to BDT changes very frequently. It fluctuates between 121 BDT to 123 BDT equals to 1 USD. You can search today’s rate at google or use the flag button left bottom to set the currency of yours.

If you’re still confused you can directly contact us via chat or email me at info@tritopusstudio.com

From which country I can order from?


Currently we are shipping worldwide except some countries that’s not in the country selector such as: Israel, Palestinian Territories, Iran, Taiwan, etc.

United Arab Emirates & India only have tracked shipping method.

Which payment methods are available?

Global

  • Personal PayPal, Wise or Payoneer.
  • Bank transfer with your local bank and currency for USD, EUR, GBP,CAD, AUD, SGD, BDT

Bangladesh

  • bKash (send money)
  • COD inside Dhaka

How can I checkout with Visa and Mastercard?

Global:

Currently our shop can only take payments via Bank transfer, PayPal, Payoneer and Wise wallet. 

  • To pay with PayPal or Wise or Payoneer, place the order with the option. You will receive the email right after you place the order. Make payment via personal transaction and your order will be confirmed.
  • Place your order with the option called Bank deposit. After placing your order, you’ll receive two emails, one for confirmation and another for payment. Please be patient with the email for capturing the payments due to being on different time zones. 

    On the second email, you will receive a link to pay using via bank transfer in different currencies. Also, you can let us know the currency you want to pay on the special instruction at cart page. Once, I receive the fund. I will shortly confirm you, if the payment is received.     Once your payment is done, with in 7 days your product will be on ready and shipped. Please be sure to add minimum 20 USD with shipping.

Please remember this will not take much time once you receive the payment link, you can immediately place an order. I know this is a little delayed process to go with. But this is the only solution that I can offer right now. Hopefully I will be able to find a way to open an instant payment gateway within the shop.

Bangladesh: 

  • If you’re from Bangladesh, please select “Manual bKash” at the checkout and complete the order. We’ll contact you by email or SMS for the payment procedure. Please remember that you need to make the full payment for confirming your order.
  • Inside Dhaka we are providing Cash on Delivery (COD). Please read the return policy before ordering.
  • for pricing information please visit this page 

 

How can I track my order shipping?

Tracking number will be provided via email. Please check the email of shipping confirmation.

Regular or standard shipping doesn't have shipping numbers.

Why I cannot see my currency, even if I change my location? / Why the prices are in USD?

My shop is based in Bangladesh and currently the platform I’m using for my shop (Shopify) doesn’t allow me to select the converter of currency in checkout. But you can find an estimate converted amount that’s set according to your location.

All the prices are in USD due to testing solutions for Global payment systems. Please use the bottom left button to get an automated price conversion. Please be noted that you will receive the invoice and checkout in BDT.

If you’re still confused you can directly contact as me via chat or email me at info@tritopusstudio.com