FAQ

From which country I can order from?

Currently we are shipping worldwide except Ascension Island, Israel, Palestinian Territories & Taiwan.

United Arab Emirates & India only have tracked shipping method.

Which payment methods are available?

You can pay with PayPal, American Express, JCB, Discover, VISA and Mastercard.
Visa and Mastercard will be accepted via PayPal guest check out. 

For Bangladesh, you can make payments via BKash upfront.

Soon there will more payment wallet options for Bangladesh.

How can I checkout with Visa and Mastercard?

If you’re from Bangladesh, Please select “Bkash” at the checkout and complete the order. We’ll contact you by email or SMS for the payment procedure. Please remember that you need to make the full payment for confirming your order.

Currently our shop is temporarily closed for international customers. Please join in our newsletters to get notified once it’s open. :)

How can I track my order shipping?

Tracking number will be provided via email. Please check the email of shipping confirmation.

Regular or standard shipping doesn't have shipping numbers.

Why I cannot see my currency, even if I change my location? / Why the prices are in BDT?

My shop is based in Bangladesh and currently the platform I’m using for my shop (Shopify) doesn’t allow me to select the converter of currency in checkout.

All the prices are in Bangladeshi taka (BDT). Please search in Google to see total payment amount eg. “BDT to USD”. Basically 105 BDT is equal to 1 USD, but the rate changes very frequently, so it’s better to check before placing order. Or you can directly contact as me via chat or email me at info@tritopusstudio.com